Last Updated: November 03, 2025
1. Processing Time
All orders are processed within 1–2 business days from our Thiruvananthapuram warehouse (excluding Sundays and public holidays).
2. Shipping Methods & Delivery Time
- India: Delivered via DTDC, India Post, or trusted courier partners.
- Delivery Time: 3–7 business days depending on location.
- Shipping Charges: ₹50–₹150 (Free shipping on orders above ₹999).
- Tracking: Tracking link will be sent on WhatsApp once dispatched.
Total Delivery Time = Processing (1–2 days) + Transit (3–7 days)
3. Shipping Regions
- Domestic: Pan-India delivery available.
- International: Limited regions; customs duties and taxes apply (paid by customer).
4. Delays & Issues
- Shipping delays caused by weather, holidays, or courier issues are beyond our control.
- Lost or damaged packages will be reshipped or refunded after verification.
- Incorrect address is customer’s responsibility; failed deliveries due to wrong address will not be refunded.
5. Customs (International Orders)
- International buyers must bear import duties, customs, and taxes.
- No refund if a parcel is seized or returned due to customs regulations.
